Support

there are numerous learning resources available to writi users technical support technical support experiencing issues while using writi? urgent issues urgent issues for urgent issues, please call us at 1 833 275 0847 telephone support is available from monday to friday, 8 am to 5pm (est) support for critical issues only (defined as “service availability, no workaround is available”) is available after hours when you call us, please provide your writi client number you can find your client number in the more > help > client id you may be asked to share your screen (via more > help > remote help) to help understand the problem and find the resolution screen sharing can only be done with your permission and cooperation—you will need to enter a session key provided to you low a condition in writi that inconveniences the user medium a condition in which writi is performing in an unpredictable manner or is producing incorrect results but is not materially impacting production or business processes/schedules high a condition preventing the user from meeting production processes/schedules or is making production materially more difficult or costly for the user urgent a condition preventing users from accessing or using a critical function of writi system non urgent issues non urgent issues for non urgent issues, please log a new support case on the writi application or portal (more > support)